Returns, Refunds, Cancellations, and Exchanges Policy

Effective Date: 16 November 2025

This return, refund, cancellations, and exchange policy (the “Policy”) applies to all Products of FutureMe (hereinafter referred to as “Company”, “we”, “our”, or “us”) purchased by Customers exclusively through our official website (futureworld.com) and its micro-websites for India (the “Website”) and our brand experience store situated at Mahalaxmi Chambers, 2nd Floor, 22, Bhulabhai Desai Road, Mumbai – 400026, Maharashtra and any other future stores of the Company (the “Brand Store”) (collectively referred to as “Sale Stores”).

This Policy applies to Customers purchasing Products sold by Elemage Wellness LLP.

1. Definitions: For the purposes of this Policy:
   1. “Customer” means any person who purchases Products from the Company via the Sale Stores.
   2. “Website” means https://futuremeworld.com/ and its micro-website operating in India (https://futuremeworld.com/in).
   3. “Products” means all goods sold by the Company through the Sale Stores.

2. Eligibility for Returns or Replacements
   1. Applicability: This Policy is applicable only for Products purchased by the Customer through the Sale Stores.
   2. Conditions for Rejection: Any requests for return, replacement, or refund will not be accepted if:
      1. Products have been opened, used, or altered, or security seals are broken, not intact or have been tampered with in any form;
      2. Original packaging, labels, or mono cartons are missing, damaged or tampered with, in any manner.
   3. Promotional Items: Replacement shall not be applicable to promotional items unless otherwise specified.

3. Raising a Return, Replacement, or Refund Request

1. Return Window: Returns must be shipped by the Customer, at its own cost, to the designated return address within: (i) 14 (fourteen) calendar days from the date of delivery of the Product, in case of a purchase made through the Website; and (ii) 14 (fourteen) calendar days of purchase, in case of an offline purchase from a Brand Store. The return shall be considered validly initiated on the date the Product reaches the designated return address and all conditions under sub-clause 2.2 are satisfied to the satisfaction of the Company. The Customer shall furnish a valid proof of dispatch such as a courier receipt, tracking number, or postal acknowledgment.
2. Return Address: The Customer shall return the Product at the following addresses:
   
   If by the Indian Customers: Mahalaxmi Chambers, 2nd Floor, 22, Bhulabhai Desai Road, Mumbai – 400026. Maharashtra.
   
   In case of offline purchase: The Customer shall return the Product to the store from where the Product has been purchased.
3. Return of Promotional Items: Any promotional items received with the Product must also be returned for the Customer to be eligible for return under this Clause 3.
4. Return Process:
   1. Customers must use a reliable, recorded or signed-for postal/courier service and retain proof of postage. Returned parcels remain the Customer’s responsibility until physically received and acknowledged by the Company in accordance with terms under this policy.
   2. The Company will acknowledge receipt within 1 (one) to 2 (two) business days of receipt of the return Product and communicate verification in accordance with these terms. Customers must ensure the contact information provided at the time of returning the Product is accurate and current.
5. Verification and Processing: Returned Products will be inspected by the Company’s quality control team upon receipt and any refunds or replacements will be processed after verification by the Company’s quality control team.

4. Refunds
   1. Exchange or Refund Only: The Company offers replacements for its Products purchased by the Customer. Return requests will ordinarily be processed as exchanges or refunds to the Customer’s bank account, in accordance with applicable law. Cash refunds shall be offered only at the Company’s Brand Store, and no store credits shall be issued. In case a Product is sold as part of a set, kit, or bundle, the Customer shall return the entire set in its original packaging; partial returns (including where only one item within the set is defective) will not be accepted.
   2. Refund Timeline: Refunds shall be processed within 15 (fifteen) business days from the later of (i) the date on which the Company receives the returned Product at the designated return address, or (ii) completion of the verification process by the quality control team.
   3. Replacement Timeline: Replacements, where applicable, shall be dispatched within 10 (ten) business days after approval by the quality control team, subject to stock availability.
   4. Cash Refunds: In case of prepaid Orders (credit card, debit card, UPI, or net banking), the refund shall be processed to the same source account within 5 (five) business days after approval from the quality control team.
   5. The Company shall not be liable for any delays caused due to incorrect or incomplete banking details shared by the Customer.
   6. Please note that shipping charges (if applicable) are not refundable.
   7. Refund Confirmation: Upon completion of the refund, the Customer shall receive a confirmation email or SMS containing the refund reference number for tracking purposes.
   8. Inclusion of Promotional Items: If the exchange of the Product other than promotional item qualifies, any included promotional or gift items returned along with the defective or damaged Product shall be included in the replacement package, provided the original promotional items also meet the verification criteria set by the quality control team. All promotional or gift items will be included in the replacement package only if available at the time of replacement.
   9. Stock Availability: Replacement Products are subject to stock availability.

5. Abuse of Returns
   1. The Company monitors return activity and reserves the right to deny returns that do not comply with the Policy or in cases of suspected abuse by the Customer.
   2. The Company also reserves the right to deny returns for Products re-sent by the Company as a good-faith gesture following a report of non-receipt.

6. Damage in transit, wrong or missing Product
   1. Upon receipt of the Product order, the Customer must promptly inspect the outer packaging and contents for any visible damage, tampering, missing items, or wrong Products delivered. In the event the Customer receives an incorrect or incomplete order, or any Product is missing or visibly damaged, the Customer must notify the Company within 2 (two) calendar days of delivery by sending an email to orders@futuremeworld.com with the order ID, photographs and video of the packaging and Product(s), and a brief description of the issue.
   2. It is normal for the shipping carton to show minor wear; however, if substantial damage has occurred to the Product(s) in the shipment, the Customer shall take clear photographs and videos of the outer carton, internal packaging materials, and the affected Product(s), and share them with the Company via the above-mentioned email, quoting the order and tracking number.
   3. Customers should not discard the box, packing materials, or the Product until the Company’s helpdesk confirms closure of the claim. Depending on the Company’s assessment, the Customer may be (i) offered a replacement, or (ii) issued a refund or store credit in accordance with Clause 4 above.
   4. Intimations or claims received after 2 (two) calendar days from the date of delivery shall not be eligible for action, except where the delay is due to demonstrable courier or logistics errors acknowledged by the Company.

7. Order Cancellations
   1. Customers may cancel an order before it is dispatched by the Company by contacting orders@futuremeworld.com.
   2. Once an order has been shipped or marked as “Out for Delivery”, it cannot be cancelled and will be subject to this Policy’s return or replacement terms.
   3. The Company reserves the right to cancel any order due to stock unavailability, payment issues, or technical errors, and will notify the Customer of such cancellation and refund any amount paid.

8. Additional Notes

1. Promotional Orders: Promotional orders are not eligible for refunds. In the event any specific promotional order is expressly approved for a refund, such promotional order shall be processed as a separate order and shall not be bundled or processed together with the main Product order placed by the Purchaser.
2. Promotional or Bundle Purchases: Products purchased as part of promotional campaigns or bundles may be subject to specific commercial terms, which will prevail over this Policy.
3. Force Majeure: The Company shall not be liable for delays or failures arising from events beyond its reasonable control, including natural disasters, strikes, or government actions, epidemics, or pandemics.
4. Defective Product Reporting: Customers must provide photographic and video evidence of defective Products to facilitate verification.
5. Non-Refundable Items: Clearance or limited-edition Products shall be non-refundable.
6. Privacy: Customer information submitted for returns, cancellations, or refunds will be used solely for processing such requests and in accordance with the Company’s Privacy Policy.
7. Quality Assurance Disclaimer: All Products undergo stringent quality checks. Refunds and replacements are subject to verification by the quality control team and the decision of the quality control team shall be final and binding on the Customer.