Terms of Use - FutureMe

Terms and Conditions

INTRODUCTION
1. This document is an electronic record under the Information Technology Act, 2000 (“IT Act”) and the rules issued thereunder, as applicable, and the provisions pertaining to electronic records under applicable laws, as amended. It is published in accordance with applicable laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, which mandate disclosure of rules, privacy policies, and terms and conditions for website access and use. This document has been generated electronically and does not require any physical or digital signatures for its validity.
2. Eligibility: Only persons legally capable of entering into a contract under the Indian Contract Act, 1872 can use this Website and/or transact on the Website. In the event a minor wishes to use this Website or transact on the Website, such minor use or access the Website as required to conduct such transaction through their legal guardian. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate actions, as may be prescribed statutorily and/or under the charter documents of such entity.
3. Please read these terms and conditions (“T&Cs”) carefully before accessing the Website (as defined below).
4. By accessing, browsing, or using futuremeworld.com, or mobile version thereof (referred to as the “Website”), or by purchasing any Products by Elemage Wellness LLP (hereinafter referred to as the “Company”, “we”, or “us”), you, including any person who browses or places an order for Products, agree to be bound by these T&Cs. These T&Cs shall, to the extent relevant, also apply to purchases made at the brand experience store situated at Mahalaxmi Chambers, 2nd Floor, 22, Bhulabhai Desai Road, Mumbai – 400026, Maharashtra and any other future stores of the Company (“Brand Store”).
5. Amendment Rights: The Company reserves the right to amend or revise the T&Cs at any time by uploading a revised or amended T&Cs on the Website, without any prior intimation. The amended T&Cs will be effective immediately upon being uploaded on this Website. Your continued access or use of the Website following any such changes constitutes your acceptance and agreement to be bound by the amended T&Cs. The version of the T&Cs that will apply to your order will be those uploaded on the Website at the time you use or access or place your order. For this reason, we encourage you to review these T&Cs each time you access and place your order. These T&Cs do not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to these T&Cs (including any referenced policies or guidelines), please immediately terminate your use of the Website.
6. Website Accessing Rights: You shall only access the Website for lawful purposes, and shall be solely responsible for the knowledge of and adherence to any and all applicable laws pertaining to your use of the Website.
7. Access Restrictions: The Company reserve the right to block any user and permanently disable user account if, in its sole discretion, the Company ascertain that such user’s action has resulted in breach of these T&Cs.
TERMS OF USE
1. Products:
  1. Products: The Website offers for sale a range of cosmetic and personal care products along with tools and accessories that enhance the brand experience (the “Products”), which may include standard Products, trial units, complimentary products, and samples or promotional items provided at no extra cost.
  2. By placing an order for any Products through the Website or the Brand Store, you expressly agree to be bound by these T&Cs.
  3. Non-commercial use: All Products including any samples or complementary items supplied or purchased either through the Website or Company’s Brand Store, are intended solely for your personal, non-commercial use. You shall not sell, resell, redistribute, or transfer these Products or samples, except with the prior written consent of the Company. The Company reserves the absolute right, at its sole discretion and without any prior notice or liability, to refuse, cancel or reduce the quantity of any Products ordered if it reasonably believes that fulfilling such orders may result in the violation of these T&Cs or applicable laws.
  4. Right to modify or suspend Products: The Company may, at any time and without notice or liability, modify, suspend, or discontinue the availability of any Products on the Website and the Brand Store. You acknowledge and accept that prices for Products or related services are subject to change at any time without prior notification.
  5. Products on ‘As-is’ basis: The Company endeavors to ensure that Product descriptions, including color, listing of ingredient, and other content displayed on the Website and the Brand Store, are accurate and comply with applicable laws including the Drugs and Cosmetics Act, 1940, and relevant packaging and labelling regulations. However, please note that the information provided on the Website is on an “as is” basis. Further, in respect of purchases from the Brand Store, while every effort is made to ensure that Product samples and display testers accurately reflect the Products offered for sale, minor variations in colour, texture, or packaging may occur. The Company makes no warranties or guarantees, express or implied, that such descriptions are error-free, complete, reliable, or up-to-date.
  6. Illustrative purposes: Product images available on the Website and the Brand Store are for illustrative purposes only and may not precisely represent the actual Product’s color, packaging, or other features, consistent with permissible variances allowed under applicable laws and regulatory guidelines. The Company should not be liable for any minor visual discrepancies.
  7. Price and availability of the Product: The prices and availability of the Products, offers and services provided or offered on the Website and the Brand Store are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website and the Brand Store are inclusive of goods and sales tax (GST) unless explicitly stated otherwise, and shall include a delivery charge, if applicable. Any custom duties or taxes applicable on international deliveries shall be levied separately by the Company. Please refer to our shipping policy for details on the delivery charges being levied by the Company.
  8. Variation in Prices: Prices in the Brand Store may vary from those listed on the Website due to location-specific factors, promotional campaigns, or applicable local taxes. The Company reserves the right to determine and modify the Brand Store pricing independently of online pricing.
2. Customer Solicitation: By accessing the Website, or placing an order, or submitting any information, you acknowledge and agree that you are communicating electronically with the Company and expressly consent to receiving communications from us. These may include transactional communications such as order confirmations and shipping updates, and where applicable, promotional, marketing, and commercial messages through email, SMS, phone calls, notices on the Website, or any other lawful modes of communication.
DATA PRIVACY LAWS AND PROPRIETARY RIGHTS
1. Compliance with applicable laws: The Company is in compliance with the IT Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) relating to data privacy and security, and electronic communications.
2. Privacy Policy: You are solely responsible for all communication, submissions, and content transmitted, uploaded, or otherwise shared through the Website. All personal information provided by you shall be handled and processed by the Company in accordance with its privacy policy, as amended from time to time. The Privacy Policy, available on the Website and incorporated herein by reference, sets out the Company’s practices regarding the collection and use of your data. By accepting these T&Cs, you acknowledge and agree to the terms of the privacy policy.
3. In-store purchases: For purchases made at the Brand Store, any personal data collected by the Company (including through billing, loyalty programmes, or feedback forms) will be processed in accordance with the Company’s privacy policy available on the Website.
4. Consent to receive communication: Your consent to receive promotional communications is voluntary, and you are entitled to withdraw such consent at any time without having an impact on the necessary transactional or administrative communications.
5. Withdrawal of Consent (Opt-Out) Procedure: You may revoke your consent for receiving promotional or marketing communications at any time by:
  1. Clicking on the “unsubscribe” button or opt-out link included in all commercial emails or SMS communications;
  2. Sending an email to the Company at care@futuremeworld.com expressly requesting the removal from promotional communications;
  3. Sending a written opt-out request to the Company’s registered address at Mahalaxmi Chambers, 2nd Floor, 22, Bhulabhai Desai Road, Mumbai – 400026. Maharashtra..
6. Processing opt-out requests: The Company will process opt-out requests promptly, typically within 7 (seven) to 10 (ten) business days, in compliance with the IT Act and SPDI Rules. You acknowledge that the withdrawal of consent shall not impact receipt of transactional messages that are necessary for your purchase and account management.
7. Proprietary Rights: All brand names, trade names, logos, marks, and other identifiers that are owned by or licensed to the Company, its affiliates, partners, or licensors shall remain the sole and exclusive property of the Company and are protected under the applicable laws. The Company owns and retains all proprietary rights, trade secrets, know-how, and other intellectual property in relation to its products and formulations. No person is permitted to copy, reproduce, modify, reverse engineer, duplicate, republish, distribute, or otherwise exploit, in whole or in part, any product manufactured or distributed by the Company in any manner or medium whatsoever. The Company further holds exclusive rights over all trademarks, trade dress, visual elements, and design features of the Website, including without limitation, its layout, user interface, text placement, imagery, technology, content arrangement, software, and overall look and feel. Access to this Website shall not be construed as conferring, by implication or otherwise, any license or right to use any trademark or other intellectual property belonging to the Company. All trademarks appearing on the Website, whether registered or unregistered, are and shall remain the sole intellectual property of the Company.
USER ACCOUNT
1. User Account: You will be permitted to create and maintain only one user account (“Account”) on the Website. You shall be solely responsible for safeguarding the confidentiality of your Account details, including your login credentials and password, and for restricting unauthorized access to your Account or device. You agree to assume full responsibility for all activities conducted through your Account, whether or not authorized by you.
2. You acknowledge and agree that any information or material submitted by you to the Company through the Website is not confidential or proprietary in nature and does not infringe upon any intellectual property or other rights of any third party under applicable laws. Each Account is personal, non-transferable, and shall not be assigned, sold, traded, combined, or otherwise shared with any other individual or entity.
3. Use of Website on behalf of Third Party: If you access, browse, or use the Website on behalf of another individual or entity, you represent and warrant that you are duly authorized to bind such individual or entity to these T&Cs. In the event such individual or entity refuses to be bound by the T&Cs as the principal, you shall assume full liability for any loss, damage, or misuse arising out of such access or use of the Website.
4. Unauthorized Access: In the event you suspect or become aware of any unauthorized access, misuse, or security breach relating to your Account, you shall immediately notify the Company of the same, on the contact details provided herein.
5. Company’s Right to Restrict Access: The Company reserves the right, at its sole discretion, to request password change, refuse services, restrict or suspend access, or terminate any Account, without any notice, in the event it determines that these T&Cs have been breached, or that such action is necessary for protecting its legitimate business interests, reputation, or users. Such actions shall not render the Company liable in any manner whatsoever.
6. Use of Website: The Company shall not be responsible for any damages resulting from the use of the Website by anyone. You will not use the Website for any illegal purposes, and shall:
  1. abide by all applicable laws and regulations while using the Website (including applicable laws regarding intellectual property);
  2. not interfere with or disrupt the use and enjoyment of the Website by other users;
  3. not resell material on the Website;
  4. not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication;
  5. not defame, harass, abuse, or disrupt other users of the Website; and/or
  6. not do or attempt to do any action which is harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.
INTELLECTUAL PROPERTY RIGHTS
1. In addition to offering the Company’s cosmetic and personal care Products, the Website and the Brand Store may contain educational, promotional, or marketing content relating to skincare, wellness, beauty, and related topics with standard disclaimers. The Website may also include content obtained from third-party sources or links directing you to external websites providing information on similar subjects.
2. Third-party Content: The Company may, from time to time, curate or aggregate such third-party content. Unless expressly stated otherwise, the Company does not create or independently verify such third-party content and does not endorse, guarantee, or make any representation regarding its accuracy, reliability, or applicability. The Company shall not be liable for any loss arising from your access to or reliance upon any such third-party information or materials.
3. Company’s Intellectual Property Rights: To the extent that any content on the Website has been created or authored by the Company, such content, including but not limited to text, images, graphics, videos, designs, and other materials, is protected under applicable intellectual property laws of India, including the Copyright Act, 1957 and the Trade Marks Act, 1999. The Company retains all proprietary rights in the visual presentation, store design, branding, packaging, and other intellectual property used in physical retail spaces or promotional materials, which shall be protected under applicable intellectual property laws. Any unauthorized use, reproduction, modification, distribution, or exploitation of such content, in whole or in part, is strictly prohibited and may give rise to legal action.
4. You acknowledge that your use of the content available on this Website is limited to personal, non-commercial, and informational purposes only. No portion of the Website or its content may be used for resale, republication, or derivative works without the Company’s prior written consent.
5. Infringement of third party IP: The Company respects the intellectual property rights of others. If you believe that any content on the Website infringes your intellectual property rights, you may notify the Company by writing to care@futuremeworld.com with all relevant details of the alleged infringement to enable appropriate review and action.
6. Third-party Websites: The Website may contain hyperlinks or references to third-party websites solely for your convenience and informational purposes. The Company does not endorse, sponsor, affiliate, or recommend any such websites or their operators. The Company shall not be responsible for any content, material, product, service, or loss that may result from your access to or use of any third-party website. You are advised to carefully review the terms and conditions and privacy policies of such third-party websites before accessing or using them. Accessing any third-party website is at your sole discretion and risk.
7. Grant of License: The Company hereby grants you a limited, non-exclusive, and non-transferable license to access and use the content and materials available on this Website solely for your personal, non-commercial purposes in connection with your use of the Website. Any copying, reproduction, transmission, distribution, or creation of derivative works from such content or materials is strictly prohibited unless you have obtained prior written consent from the Company or, where applicable, from the rightful third-party owner of such content. Unauthorized use of the Website’s content may infringe upon intellectual property rights and attract legal consequences under Indian law.
8. Posting: By submitting, posting, storing, or transmitting any content on the Website, you grant the Company a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, display, perform, create derivative works from, distribute, and transmit such content in any form or media now known or developed in the future, subject to the Company’s privacy policy. The Company does not control the nature of user-generated content on the Website and disclaims any responsibility for such content. You are solely responsible for your interactions with other users and any content you submit on the Website. The Company shall not be liable for any loss, damage, or harm arising from user-generated content or interactions between users. While the Company reserves the right, but shall have no obligation to monitor or remove content it considers objectionable, and shall not be held responsible for any errors, omissions, or damages resulting from the use of such content. You hereby waive any claims against the Company for infringement of proprietary rights, privacy, publicity, moral rights, or attribution in relation to any user-generated content. You specifically warrant that any content you post does not violate the provisions of the IT Act, including Rule 3(2) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.
SECURITY OF THE WEBSITE
1. You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:
  1. accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  3. attempting to interfere with service to any other user, host or network, including, without limitation,xvia means of submitting a virus to the Website, overloading, “flooding”, “spamming”, “mail bombing” or “crashing”;
  4. sending unsolicited email, including promotions and/or advertising of products or services;
  5. forging any header or any part of the header information in any email or newsgroup posting; or
  6. threatening the unity, integrity, defence, security or sovereignty of India, public order or causing incitement to the commission of any cognizable offence or preventing investigation of any offence.
PAYMENT TERMS
1. Payment Methods: You may make payments for the Products purchased through the Website or at any authorised Company’s Brand Store through the following modes:
  1. through credit cards, debit cards, net banking, wallets, UPI, QR, PayPal and reward points; or
  2. through payment in cash at the time of purchase at retail outlet.
2. Tax: You will be responsible to pay any and all applicable taxes in relation to your purchase of any Products.

SHIPMENT OF THE PRODUCTS
1. Multiple Shipments: By placing an order that includes multiple Products, you acknowledge that delivery may occur through multiple shipments.
2. Delivery Timeline: Typically, delivery is expected within 7 (Seven) business days from the date your order is placed. Upon order confirmation, the estimated shipping and delivery timelines will be displayed on the order details page. Please note that these delivery estimates are indicative and subject to unforeseen delays beyond the Company’s control.
3. Failure to deliver Products: If the Company is unable to deliver any Product within the estimated timeline for any reason, you will be informed by email specifying the cause of the delay. At that time, you may choose either to cancel the delayed Product or continue to wait for its delivery. Your order may be cancelled if (i) the ordered Product becomes unavailable, or (ii) you instruct cancellation due to failure to deliver by the expected date by our delivery partners. You agree and acknowledge that the Company shall not be liable for any direct or indirect damages or losses arising from such order cancellations or delivery delays. Risk of loss and title for all Products purchased by you passes to you upon the Company’s delivery to the carrier. All refunds on account of failure to deliver Products shall be refunded in accordance with the Refund Policy.
4. Please note that the delivery terms in this section apply only to orders placed through the Website and shall be subject to the Shipping Policy. For in-store purchases, Products are deemed delivered at the point of sale upon payment.
5. Shipment Tracking: Upon dispatch of your order, you will be notified via email a tracking number and details of the courier service assigned for delivery. Further, you may monitor the status of your order by accessing the ‘Your Orders’ section under your ‘My Account’ page on the Website.
6. Please note that order tracking information will be available and updated 24 (twenty four) hours post-dispatch.

DISCLAIMERS
1. Your use of our Website and/or Products is undertaken strictly at your sole risk. Both the Website and the Products are provided exclusively on an “as is” and “as available” basis.
2. The Company explicitly disclaims and negates all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Products or Website content, or any reliance upon or use thereof. Without limiting the generality of the foregoing, the Company makes no warranty that:
  1. the information provided on this Website is accurate, reliable, complete, or timely;
  2. the links to third-party websites are to information that is accurate, reliable, complete, or timely;
  3. no advice or information, whether oral or written, obtained by you from this Website will create any warranty not expressly stated herein;
  4. as to the specific results that may be obtained from the use of the Products or that defects in the Products will be corrected; and
  5. regarding any Products purchased or obtained through the Website.
3. The inclusion of any Products or offers on the Website at a particular time does not imply or warrant that the Products or offers will be available at any time.
4. The Company shall have the right, at any time, to change or discontinue any aspect or feature of the Website, including, but not limited to, content, hours of availability, and equipment needed for access or use. Further, the Website may discontinue disseminating any portion or category of information. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Website.

LIMITATION OF LIABILITY
1. Exclusion of Company’s liability: The Company shall have no liability and shall not be obligated to provide any exclusive remedy, whether in law, equity, or otherwise, concerning the Website content and Products, or for any alleged breach of these T&C.
2. The Company shall not be held liable for any kind of financial detriment or loss, specifically including direct, indirect, incidental, special, or consequential damages in connection with these T&Cs or the Products. This exclusion encompasses, but is not limited to, liabilities resulting from:
  1. the use or inability to use the Website content, Products, or allied services;
  2. the cost incurred in procuring substitute Products or content;
  3. any Products purchased, or transactions entered into through the Website; or
  4. any claims of lost profits, even if the Company was previously advised of the potential for such damages.
3. Maximum liability: In no event shall the Company’s maximum aggregate liability exceed the total cost of the specific Product purchased on the Website or through the Brand Store by the Customer under the said invoice and shall be limited to replacement of the defective Product or the refund of the amount paid. For in-store purchases, the Company’s liability shall be limited to replacement of the defective Product or refund of the amount paid, as per Company’s applicable refund policy.
4. You hereby agree that, to the fullest extent permitted by applicable Indian law, neither the Company, nor our affiliates, partners, or licensors, shall be responsible or liable (whether under contract, tort, including negligence, or any other legal theory) under any circumstances for any loss or damage arising from:
  1. interruption of business operations;
  2. delays or interruptions in accessing the Website;
  3. loss, theft, corruption, destruction, or any other modification of data;
  4. losses or damages incurred due to dealings with, or the presence of, third-party website links on our Website;
  5. the occurrence of viruses, system failures, or malfunctions in connection with your use of the Website, including during hyperlinking;
  6. any inaccuracies or omissions found within the Website content; or
  7. any events beyond the reasonable control of the Company (Force Majeure).
5. Technical defects: The Company makes no representations or warranties that any technical defects or errors will be corrected.
6. This comprehensive disclaimer and limitation of liability constitutes an essential and non-negotiable part of these T&C. Please note that certain jurisdictions may not permit the limitation or exclusion of liability for incidental or consequential damages, therefore, some of the above limitations may not apply to you, strictly limited to the extent not permitted in your jurisdiction.

INDEMNIFICATION
1. Indemnity Events: You agree to release, indemnify, defend, and hold harmless the Company and its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns from all liabilities, claims, damages, costs, and expenses, including reasonable legal fees and costs, arising from third-party actions relating to or resulting from:
  1. these T&Cs or the breach of your warranties, representations and obligations under these T&Cs;
  2. the Website content or your use of the Website content;
  3. the Products or your use of the Products (including trial products);
  4. any intellectual property or other proprietary right of any person or entity;
  5. your violation of any provision of these T&Cs; or
  6. any information or data you supplied to the Company.
2. Third-party claims: Should a third party threaten or file a lawsuit against the Company, the Company is entitled to request written assurances from you confirming your commitment to indemnify us. Your failure to promptly provide these assurances may be considered a material breach of these T&C.
3. Participation rights: The Company will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of the Company’s choice at your expense. The Company will provide reasonable cooperation in your defense of the third-party claim at your request and expense. You retain the sole responsibility to defend the Company against any claim, but you must receive the Company’s prior written consent regarding any related settlement.
4. The terms of this provision will survive any termination or cancellation of these T&Cs or your use of the Website or the Products.

MISCELLANEOUS
1. Force Majeure: The Company shall not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, act of God, war, terrorism, armed conflict, lockout, or boycott, any acts of nature, labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if force majeure event takes place that affects the performance of our obligations under these T&Cs our obligations under these T&Cs shall be suspended for the duration of force majeure event.
2. Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
3. Entire Agreement: This T&Cs comprises the entire agreement between you and the Company and supersedes any prior agreements, in any form whatsoever, pertaining to the subject matter contained herein.
4. Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of these T&Cs will not constitute a waiver of such right or provision. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in such provision, and the other provisions of this T&C remain in full force and effect.
5. Governing Law and Jurisdiction: These T&Cs shall be construed in accordance with the applicable laws of India and shall be governed under the laws of Mumbai without regard to its conflict of law principles to the contrary. Neither you nor the Company will commence or prosecute any suit, proceeding or claim to enforce the provisions of these T&Cs, to recover damages for breach of or default of these T&Cs, or otherwise arising under or by reason of these T&Cs, other than in courts of Mumbai. By using this Website or ordering Products or purchasing Products through the Brand Store, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these T&Cs.
6. Waiver of Class Action Rights: By accepting the T&Cs, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device, any claims arising out of, relating to, or connection with these T&Cs must be asserted individually.
7. Termination: The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms of these T&Cs. Following termination, you will not be permitted to use the Website and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent the unauthorized access of the Website. These T&Cs will survive indefinitely, unless and until the Company chooses, in its sole discretion and without advance notice to you, to terminate it.
8. Domestic Use: The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. The users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
9. Assignment: You shall not assign your rights and obligations under these T&Cs to anyone. The Company shall have the right to assign its rights and obligations under these T&Cs, in its sole discretion and without advance notice to you.
10. Severability: If any provision or provisions of these T&Cs shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
11. Contact Us: In case of any queries or comments (including all inquiries unrelated to copyright infringement) regarding the Products or the Website, please feel free to reach out to us at:
  
  Customer Service Desk: +91-9819001711
  Email: care@futuremeworld.com
  Contact Days: Monday to Friday – 9am to 5pm excluding public holidays
12. Grievance officer: Please see below the name and contact details of the Grievance Officer, appointed to handle any complaints in relation to the sale of Products or use of this Website:
  
  Name of officer:
  FutureMe Consumer Care Cell (Grievance Officer)
  
  Email: care@futuremeworld.com
  Time: Monday to Friday – 9am to 5pm excluding public holidays

ELEMAGE WELLNESS LLP – PRIVACY POLICY

OBJECTIVE, SCOPE AND APPLICABILITY

Elemage Wellness LLP (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the individual’s privacy. This privacy policy (“Policy”) describes how we collect, disclose, use, and transfer Personal Information (as defined below) and Sensitive Personal Data (as defined below), through a platform controlled by the Company namely futuremeworld.com (the “Platform”) of the individuals who access or browse the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, processes or receives in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its compliance with applicable laws. This Policy does not apply to Personal Information collected from you offline (unless otherwise specified), to Company’s websites that do not link to this Policy, to Customers of countries other than India or to third-party websites to which Platform may link.

This Policy shall be construed to be provided in compliance with the provisions of the Information Technology Act, 2000, as amended from time to time (“IT Act”), and shall be read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

We encourage you to read this Policy regarding the collection, disclosure and use, of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue the usage of the Platform.

Definitions:

For the purposes of this Policy, unless the context otherwise requires:
1. the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form, provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.
2. the term “Sensitive Personal Data” of a person means such Personal Information which consists of information relating to:
  – password;
  – financial information such as bank account or credit card or debit card or other payment instrument details;
  – physical, physiological and mental health condition;
  – sexual orientation;
  – medical records and history;
  – biometric information;
  – any detail relating to the above Clauses as provided to the Company for providing any service; and
  – any of the information received under any of the above Clauses by the Company for processing, or stored or processed under any lawful contract or otherwise.
  
  Provided that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force will not be regarded as Sensitive Personal Data.
3. The words and expressions used in this Policy but not defined herein but defined in the IT Act or SPDI Rules will have the meanings assigned to them thereunder.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We communicate with you through various means and channels, including our Platform, email, phone or text messaging on your mobile phone. Such communications may involve giving to you, as well as receiving information from you.

We collect and receive the Personal Information in the following ways:
1. Automatic collection: We automatically collect and store certain types of information whenever you interact with us. Such information includes certain information about your use of the Platform, along with your interaction with content and services available through the Platform. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to the Platform some of this unidentifiable information, such as the URL of the Website you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of the Platform easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platform. Certain features of the Platform may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.
2. When you submit your Personal Information and Sensitive Personal Data on our Platform: The Company collects and stores the Personal Information and Sensitive Personal Data that you provide while using our Platform including when you enter your Personal Information and Sensitive Personal Data into data fields on the Platform as part of a voluntary registration process. We also collect and store your Personal Information through sponsored social media platforms, and/or events, etc. For example, you may submit your name, or postal address, or e-mail address, and/or other information in order to register, place orders for the Products, receive information about various Products, register for newsletters, receive offers, contact Company’s customer care service, or respond to the Company’s surveys. To protect your privacy, you should not provide the Company with any information that is not requested specifically or any other information that you do not intend to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
3. Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. Further, we may receive information about you from third parties that feature our Products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third-party application or social media sites through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information such as marketing related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the Products that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites which it does not own, manage or control.

WHAT PERSONAL INFORMATION DO WE COLLECT?

The Company limits itself to collect Personal Information and Sensitive Personal Data which is necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our Products and services.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

The Company may use your Personal Information to:
1. verify your identity;
2. fulfill the Product purchases and transactions;
3. communicate with you about your account and activities on the Platform;
4. sign up for our newsletter, respond to a survey or marketing communication;
5. allow us to better serve you in responding to your requests;
6. to respond to reviews, comments, or other feedback provided to us;
7. administer a contest, promotion, survey or other site feature;
8. ask for ratings and reviews of the Products;
9. follow up with you after correspondence (live chat, email or phone inquiries);
10. allow you to log in with a social media account and share activities on your social media pages;
11. comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions;
12. help us learn more about your shopping preferences;
13. conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and Product offerings;
14. send communication related to order updates and offers through e-mail, SMS and social media channels;
15. do internal research on our Customer’s demographics, interests, and behaviour to better understand and serve you;
16. provide you with exclusive offers at the Platform, tailor content, advertisements, and we provide you, and improve the Platform and/or for internal business purposes;
17. analyze trends, track Customer’s web page movements, help identify you and your shopping cart for aggregate use;
18. determine which of the store locations containing our Products may be closest to you, provide promotional offers, and to offer Products to you;
19. prevent, detect, investigate and take action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Company’s terms and conditions in any jurisdiction;
20. establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and
21. comply with any applicable law, regulation, legal process or enforceable governmental request.

The legal basis on which we collect your Personal Information (other than Sensitive Personal Data):
1. Performance of a Contract: Some of the Personal Information processed is performed on the basis that it is necessary for the performance of our agreement with you. An example of this would be where we process your Personal Information for delivering the Products ordered by you on our Platform.
2. Compliance with a Legal Obligation: For certain types of processing it is necessary in order to allow us to comply with a legal obligation. An example of this would be where we are required to retain business records for fixed periods of time in order to comply with local legal requirements.
3. Legitimate Interest: Legitimate interests will include where we send you marketing information about our Products, communicate with you in order to serve you better.
4. We may also collect and/or generate anonymized and aggregated information from your use of the Platform. The anonymized or aggregated information is not Personal Information since we are not able to re-identify you using any means available to us from that anonymized or aggregated information. The anonymized and aggregated information is used for a variety of functions, including to help us identify and remediate any bugs, and to improve the performance of our Platform. The Company may use such information in a number of ways, including internal analysis, analytics and research. We may share this information with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
5. We maintain a social media presence, such as a Facebook, Instagram, LinkedIn and a Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Platform, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at the relevant social media sites. We may use the information for the purposes we have described throughout this Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.
6. Payment Information: You may provide payment information when you use the Platform to buy our Products, including credit cards numbers, billing information using third-party intermediary PCI-DSS compliant service providers. The payment information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which the Company subscribes, and the Company does not, itself, process or store the payment information, except as stated herein. Further, these intermediaries are not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf.
7. In case of our customer care support, we may record calls for quality and training purposes.
8. If you use the Platform, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities that occur under your password. We cannot secure any information that you release on your own, that you request us to release or that is released through another third party to whom you have given access.

HOW DO WE SHARE THE PERSONAL INFORMATION?

Only the persons authorized by us shall have access to your Personal Information. We may share your Personal Information only to those mentioned below and they are either subject to this Policy or follow practices at least as protective as those described in this Policy:
1. Our affiliates and third parties; and
2. Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the Customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements.

We do not rent or sell your Personal Information to any third party.

We may share Personal Information with our other corporate entities who may use the said information in accordance with this Policy to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our Platform. If you have any objection to such sharing, then we request not provide us with any information.

Should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and/or Sensitive Personal Data to that business entity who may collect, use or disclose such information for the purpose of evaluating a proposed transaction or for operating and managing the affairs of the acquired business or for such other purposes identified in this Policy.

We may retain other companies and individuals to perform functions on our behalf consistent with this Policy. Examples include order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your Personal Information with a third party such as an event or promotion co-sponsor. If you consent, we will share your Personal Information with such third party and the Personal Information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Notwithstanding anything contained in this Policy, we may disclose Personal Information and/or Sensitive Personal Data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders or other legal processes. We may disclose Personal Information and/or Sensitive Personal Data to any law enforcement agencies, or third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms and Conditions or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Customers or the general public.

INFORMATION PROVIDER’S RIGHTS IN RELATION TO THEIR SENSITIVE PERSONAL DATA COLLECTED BY THE COMPANY

You acknowledge that all Sensitive Personal Data provided to the Company by you has been voluntarily provided to us. However, please note that withdrawal of consent will not be retrospective in nature and shall only be applicable prospectively. In case you do not provide your information or consent for usage of Sensitive Personal Data and subsequently withdraw your consent for usage of the Sensitive Personal Data so collected, the Company reserves the right to discontinue the services for which the said information was sought and you shall consent to the withdrawal of your consent in relation to the Sensitive Personal Data.

You agree and acknowledge that certain data or information may not be corrected or is prohibited to be modified as required under any applicable law, law enforcement requests or under any judicial proceedings. In respect to such data or information, the aforementioned rights will not be available.

You may write to us at dreams@futuremeworld.com to access, review, modify or correct your Sensitive Personal Data or withdraw your consent to provide Sensitive Personal Data. However, we are not responsible for the authenticity of the Sensitive Personal Data provided by you.

RETENTION OF PERSONAL INFORMATION AND SENSITIVE PERSONAL DATA

We will retain your Personal Information and/or Sensitive Personal Data only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information and/or Sensitive Personal Data so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Information and Sensitive Personal Data is safeguarded against inappropriate access and disclosure, as per this Policy.

We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal Information and Sensitive Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

OPTING OUT:

The Platform provides an option to all the Customers to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the email address provided below.

Your Choices to opt-out:
1. You have the following choices with how your Personal Information is used:
  - Opt-out options
  - What you need to do
  - Updating your Personal Information in relation to your account
  - You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page, calling customer care executive.

Receiving newsletters and promotional e-mails

You can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your “My Account” page or call customer care executive to discontinue receiving any promotional materials by mail/ e-mail.

Remove content from Customer review

You can remove content that you posted on a public space, such as part of a ratings and review, by e-mailing details to care@futuremeworld.com. Please note that we will endeavour and try to ensure to honour your request to remove information, however, our removal of your information does not completely erase that information from the internet historical copies, or “caches,” may remain.

WITHDRAWAL OF CONSENT

If you have consented to the collection, use and/or disclosure of your Personal Information and/or your Sensitive Personal Data as identified in this Policy, you have the right to withdraw this consent at any time by writing to us at care@futuremeworld.com. Please note that any processing that we have carried out before the withdrawal of your consent remains lawful. Provided that, notwithstanding such request, this information may be retained to comply with our legal obligations, resolve disputes and enforce our agreements.

HOW WE STORE YOUR PERSONAL INFORMATION AND SENSITIVE PERSONAL DATA

We may store Personal Information and Sensitive Personal Data using our own secure on-site servers or other internally hosted technology. Your Personal Information and Sensitive Personal Data may also be stored by third parties, via cloud services or other technology, with whom the Company has contracted, to support the Company’s business operations.

These third parties do not use or have access to your Personal Information and Sensitive Personal Data other than for cloud storage and retrieval, and the Company requires such parties to employ at least the same level of security that we use to protect your Personal Information.

DISPOSAL OF PERSONAL INFORMATION

We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

DO WE USE “COOKIES”?

We may track your preferences and activities on the Platform. “Cookies” are small data files transferred to your computer’s hard-drive by a website, while using a web browser (if you allow) after obtaining a written consent. They keep a record of your activities on the Platform making your subsequent visits to the site more efficient. The Cookies may store a variety of information, including, the number of times that you access the Platform, registration information and the number of times that you view a particular page or other item on the Platform. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.

By continuing the use of the Platform, you are agreeing to our use of cookies. If you do not agree to our use of cookie, you can block them in your browser setting, but you may lose some functionality on the Platform.

We use cookies to:
1. understand and save Customer’s preferences for future visits.
2. keep track of advertisements.
3. compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
4. you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. You may look at your browser’s help menu to learn the correct way to modify your cookies.
5. if you turn cookies off, some features will be disabled. It won’t affect the Customer’s experience that makes your site experience more efficient and may not function properly.
6. However, you will still be able to place orders.

CUSTOMER COMMENTS AND CONTENT

If you post any comments or content on our Platform, you should be aware that any information you choose to provide there may be read, collected, or used by the third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way.

LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES

We may display links to web sites that are owned or operated by third parties on our Platform. Please understand that such websites are independent of and from the Company, and the Company has no control over the contents on such websites, even if the Company provides information or Products to the owner of that website. The Company is not making any representations about, or endorsing, or accepting any responsibility for the contents or the use of such websites. Further, we are not responsible or shall be liable for any damage or loss related to the use of any third-party website. You should always read the terms and conditions and the privacy policy of any such third-party website before accessing or using it.

ANALYTICS BY THIRD PARTIES

We use analytics services provided by third parties to evaluate your use of the Platform, and compile reports on activity, collecting demographic data, analyzing performance metrics, and collect and evaluate other information relating to the Platform and mobile and internet usage. Such third parties use cookies and technologies to help us analyze and provide the information and, in a few cases, connect such information with other data held by our, or third party, environments. You consent to the processing of the information about you by these third party analytics providers in the manner and for the purposes set out in this Policy.

EMPLOYMENT OPPORTUNITIES

We provide you with a means for submitting your resume or other information through our Platform for consideration for employment opportunities at the Company. Information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your information within the Company, or keep it on file for future use, as we make our hiring decisions.

CHILDREN

Our Platform is not designed for individuals under the age of eighteen (18) and we do not knowingly collect Personal Information from anyone under the age of eighteen (18). If you are under eighteen (18) years of age, you may browse our Platform, but please do not provide your Personal Information to us. For example, you cannot register. If we become aware that we have inadvertently received Personal Information from a visitor under the age of eighteen (18) on the Platform, we will delete the information from our records.

SECURITY

We endeavour to protect the Personal Information and Sensitive Personal Data against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information and Sensitive Personal Data, regardless of the format in which it is held. We use various methods to safeguard Personal Information and Sensitive Personal Data. They include:

Physical measures: locked filing cabinets, restriction of access to offices, and alarm systems.
Technical tools: passwords and encryption, using generally industry best practices.
Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
Further, we attempt to keep your Personal Information up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
We use regular Malware Scanning.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a Customer enters, submits, or accesses their information to maintain the safety of your Personal Information.
However, we shall not be liable to any Customers for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the Customers due to the unauthorized access or misuse of the Personal Information by any third party.
We use reasonable security measures at the minimum those mandated under the IT Act and the SPDI Rules, to safeguard and protect your Sensitive Personal Data or Personal Information.

POLICY REVIEW

The Company reserves the right, at its discretion, to change, modify, amend, add or remove portions of this Policy at any time without notice. We recommend that you review this Policy periodically to ensure that you are aware of the current privacy practices of the Company. When changes are made, the Policy link will include a notation “Revised (date).” indicating that you should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. By accessing the Platform after any changes have been made, you signify your agreement on a prospective basis to the modified Policy and any changes contained therein.

FORCE MAJEURE

The Company shall not be held responsible for any loss, damage or misuse of the Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of the Company and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

PRIVACY CONCERNS AND GRIEVANCE REDRESSAL

If you are concerned about the handling of your Personal Information and/or Sensitive Personal Data, or if you have any complaints or queries related to your Personal Information or Sensitive Personal Data or our Policy, please contact:

Name: FutureMe Consumer Care Cell (Grievance Officer)

Contact Number: +91-9819001711

Email ID – care@futuremeworld.com

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.

CONSENT BANNER

By checking this box, you consent to the collection and processing of the personal data you disclose on the Platform (including your Sensitive Personal Data or Information) in accordance with this Policy.